Emergency WordPress Support Services

We prioritise urgent WordPress problems and aim to start investigating as soon as possible. The response time depends on the issue and our availability when you get in touch, but we will first work out what has gone wrong and what is needed to get the site working again.

We can help with websites that are down, critical errors, broken WordPress updates, database connection errors, PHP errors, broken WooCommerce checkouts, plugin conflicts, SSL problems, hacked websites, and other issues that have suddenly stopped your site working properly.

Yes. We can investigate the error logs and recent changes to find what caused the critical error. This might involve a faulty plugin, theme, PHP issue, or custom code, which we can then repair or roll back where appropriate.

Yes. We can investigate database connection problems, check the WordPress configuration and server, and repair database issues where possible. If the problem is caused by the hosting environment, we can also help identify what needs fixing there.

Yes. We can investigate broken WooCommerce carts and checkouts, payment gateway problems, plugin conflicts, JavaScript errors, and other issues preventing customers from completing orders.

Yes. If your WordPress website has been hacked, redirected, infected with malware, or showing suspicious content, we can investigate the infection, remove malicious code where possible, and help secure the site afterwards.

It depends on the problem. WordPress admin access may be enough for some issues, while server or hosting access can be useful for checking error logs, files, databases, and server settings. We will let you know what access is needed.

Not necessarily. We try to keep disruption to a minimum and, where practical, can use a staging copy of the website to investigate and test repairs before applying them to the live site.

Yes. If your website or database has been badly damaged, we can work with available hosting, WordPress, or off-site backups to restore the site. We will first assess what backups are available and which is suitable to restore.

Yes. We regularly work with existing WordPress websites and can investigate problems caused by previous changes, plugin updates, custom code, or incomplete development work. We will assess the site before making further changes.

Yes. We can investigate hacked or compromised WordPress websites, remove malicious code where possible, restore affected files, and recommend security changes to reduce the chance of the problem happening again.